Strategies for Being an Effective Volunteer

Student talking with friends in a Library

Ideas for Initial Contact

The best way to get to know your clients is to learn more about them.  Here are some ideas that work with any age group.

  • Introduce yourself.  Tell your client a little about yourself.
  • Encourage your client to tell you about him/herself, favorite sports figure, hobbies, music, etc.
  • Ask creative and open-ended questions
    • If you could do anything with your free time, what would you do? o If you could write a book, what kind of book would it be?
    • If you could travel anywhere, where would it be?
    • Allow him or her to share personal opinions and ideas without judging or correcting.

(Source: US Dept. of Health and Human Services, 1998 & Indiana Reading Corps, 1997)
 

Maintain the Relationship

Regular attendance is critical when developing a relationship or trust.  By following the simple rules listed below, you will ensure a rewarding experience for both you and the client.

  • A good way to show respect for your client is by being consistent in your attendance.
  • Allow the client to feel comfortable enough to forge a friendship of trust and understanding, but do not let him/her cross the line.
  • DO NOT make promises you cannot keep.  Be honest about your intentions and clear about your expectations.
  • Treat your client with the same respect you expect yourself.
  • Respect your client’s feelings…think before you speak.

(Source: Franklin Tutoring Model, SU Literacy Corps; TUTOR, Literacy Volunteers of America)